This payment link didn't go through.
The session timed out or the link was already used or is invalid. But don't worry, here's how to sort it out.
Reason: A possible reason is the transaction session has expired. This usually happens when the page is refreshed, the browser was closed mid-payment, or the link was already completed.
Here's what to do
Check your bank first
Look at your account or card statement. If the money left, your payment probably went through fine.
Go back to the merchant
Head back to where you started. If the payment worked, they'll already have your confirmation.
Still stuck? Talk to us
If money left your account but nothing happened, reach out. We typically resolve these within minutes.
Your money is safe. If you were charged but the payment didn't complete, your bank will automatically reverse it within 24 hours. Or contact us and we'll sort it out right away.